Terms of Service

4.1 Subscription Management

1. Certain features of the Service require a paid subscription or consumption of credits. Subscriptions are billed in advance for the billing cycle you select (e.g., monthly or annually) and automatically renew at the end of each billing cycle unless you or we cancel the renewal.
2. You may cancel your subscription renewal at any time by using the account settings or billing page, or by emailing us at support@pexo.ai. Upon cancellation, no further charges will be made from the next billing cycle, and the subscription will end at the close of that cycle.
3. Fees already paid for the current subscription period are non-refundable. Cancellation does not affect your rights for the current billing cycle; you may continue to use paid features until the end of that period.
4. We reserve the right to change subscription prices and billing methods at any time. Any change will take effect from the first billing cycle that starts after the current subscription period. We will give you reasonable advance notice and you may cancel before the change takes effect.

4.2 Credits

1. The Service uses a credit-based billing model. Credits may be included with a subscription, purchased separately, or granted through promotions or trials, and are consumed according to our rules when you use the Service. Certain credit packs (such as add-on credits) may only be available to users with an active paid subscription, as described in the Credit Rules or on the product page.
2. All credit purchases are final and non-refundable, and credits are not redeemable for cash or other value, except where required by law. Credits may only be used by the account that received them and may not be transferred, resold, or assigned.
3. Credit validity, rollover, and expiration are governed by our separate Credit Rules. When your account or subscription is terminated for any reason, unused credits may be forfeited without compensation, except where required by law.

4.3 Refund Policy

1. Except where required by applicable law, all payments for subscriptions, credits, or other paid features are final and non-refundable. If the laws of your jurisdiction grant you a statutory right of withdrawal or refund, the applicable regions, exercise methods, and procedures are governed by those laws. You agree that once access to a paid service or credits has been granted, we have no obligation to refund the current billing period or consumed credits.
2. Add-on packs, credit packs, and other one-time purchases are deemed delivered upon purchase. They are non-refundable except where required by law, and are subject only to the non-refund and refusal conditions in this Refund Policy.
3. We will not refund, and may refuse or limit refund requests, where: (a) your account has been restricted, suspended, or terminated for breach of terms, abuse, or fraud; (b) you have already received a refund for the same or similar product or service (except where required by law); (c) you purchased via a promotion, coupon, or discounted price; (d) the request relates to used credits, consumed services, or one-time purchases (e.g., add-on or credit packs); or (e) we reasonably consider that a refund would facilitate abuse or excessive refund activity.
4. If we approve a refund or are required by law to issue one, we will process it to your original payment method within a reasonable time (typically 1-15 business days), subject to the payment provider. For refund inquiries, contact support@pexo.ai.

a. Your Content: You own the text, images, videos, and prompts you upload ("User Content"). You are solely responsible for it.

b. License Grant: To operate the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, host, and process your User Content solely to provide, improve, and secure the Service for you. This includes technical processing for AI model operation.

c. AI Outputs: The videos generated by the AI based on your inputs ("Outputs") are considered your User Content. You acknowledge that similar Outputs may be generated for other users.

d. Confidentiality: We implement security measures, but cannot guarantee absolute security for your non-public User Content.

You agree NOT to use the Service to:

• Violate any law or infringe others' rights.
• Create, upload, or share harmful, abusive, harassing, defamatory, obscene, sexually explicit, or infringing content.
• Generate content for fraudulent purposes or to impersonate others (e.g., malicious deepfakes).
• Reverse engineer, scrape, or overload our systems.
• Use the Service to build a competing product.

We may suspend or terminate your access to the Service at any time, with or without cause and without notice, including for violation of these Terms.

When you cancel your subscription or we terminate your account or subscription, your right to use paid features ends at the end of the then-current billing period. You remain responsible for all fees incurred up to the termination or period end (as applicable). We have no obligation to refund fees for the current period or consumed credits. The treatment of unused credits after cancellation or termination, including whether they remain usable, expire, or are forfeited, is governed by our Credit Rules.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED. WE SPECIFICALLY DISCLAIM ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT THE AI OUTPUTS WILL BE ACCURATE OR MEET YOUR EXPECTATIONS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PEXO, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA OR CONTENT, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED ONE HUNDRED US DOLLARS (USD $100).